Contact Us

Contact MyMoonPie Journals

Have a question about one of our journals, an existing order, shipping, returns, or choosing the right gift? Our customer support team is here to help.

You can contact us by email, phone, or by completing the contact form below.

Customer Support

Questions About an Existing Order

For faster assistance, please include the following information in your message:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A clear description of the help you need
  • Photos, if your order arrived damaged or incorrect

You can also check the latest delivery status through our Track Your Order page.

Shipping, Returns and Product Questions

Before contacting us, you may find a quick answer through the following pages:

For return-related questions, please contact our support team before sending an item so we can review your request and provide the appropriate instructions.

Company Information

Send Us a Message

Complete the contact form below and provide as much detail as possible. Our support team will review your message during normal service hours.

We look forward to helping you preserve the stories that matter most.

Want instant answers?

Where is my order?

We are currently experiencing a very high amount of orders, and there may be delays in the shipment of your order. You can track your order here:

Track my order

Can this journal be customized?

Unfortunately, this journal can not be customized at the moment. BUT, it will be customized by the writer when they are filling out the prompts!

Is this journal available in another language?

Unfortunately, it is not yet. But we are working on it!

Does the journal say “Mom” or “Mum”?

The journal says “Mom”, but except for on the cover, this is rarely written, and your mother will not care about it 🥰

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