1. Methods & Transit Times

• Free / Standard Shipping: 4–9 business days
  
• Priority Shipping: 3–6 business days
  

2. Rates

• Free standard shipping on orders $70+
  
• $6.99 standard shipping on orders under $70
  
• $11.99 for priority shipping
  

3. Order processing time

• Processing time: 0–2 business days
  
• Processing days: Monday–Friday (excluding public holidays)
  

4. Estimated total delivery time

• Estimated total delivery time: 4–11 business days
  (Processing time + transit time, calculated in business days)

5. Order cut-off time

Our daily order cut-off time is 12:00 AM (00:00) Pacific Time (Los Angeles).
Orders placed after this time will be counted as the next business day for processing.

6. Tracking your order

Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available). You can also track your order at any time here:

Track Your Order: https://mymoonpiejournals.com/apps/17TRACK

7. Address accuracy

Please ensure your shipping address is complete and accurate at checkout.

8. Shipping delays

While we do our best to meet estimated delivery times, delays may occur due to carrier issues, weather conditions, peak seasons, or other factors outside of our control. If your order appears delayed, please contact us and we’ll be happy to assist.

9. Contact us

If you have any questions about shipping, please contact us:

Email: info@mymoonpiejournals.com
Phone: +44 07546 025415
Service Hours: Mon–Fri, 9:00 AM – 6:00 PM (GMT)